Is your network ready for the power of VoIP?

When using VoIP, your call quality is only as good as your internet connection. A good VoIP test will give you not only upload and download speeds, but quality metrics like jitter, latency, and packet loss. These important metrics affect the quality and reliability of your VoIP service. Use the link below to see how your connection stacks up to recommended VoIP quality requirements.

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Learn More About VoIP Quality

VoIP Quality & Bandwidth

Think of your VoIP service like any other application that uses the internet. Bandwidth determines the volume of information you can transfer at any given time. If your internet connection is slow or being drained by other applications, you would expect a streaming video to take longer to load or for quality to drop. The same is true of VoIP quality. The more people you have using a VoIP phone service, the more bandwidth is demanded. Without enough bandwidth, you may not be able to support the VoIP system and users you need.

VoIP & Internet Quality

Having enough bandwidth isn’t the only thing to consider when using a VoIP quality test. The speed, accuracy, and deliverability at which information can be exchanged are also critical since VoIP information needs to be sent in real-time for a good call experience. Latency, jitter, and packet loss all have to do with the speed and success of information being sent and received. Poor speed, packet loss, latency, or jitter will result in poor call quality.

Why Packet Loss, Latency, and Jitter are Important

Packet Loss

Packet loss occurs when packets of data do not reach their intended destination – usually because of network congestion. A high packet loss percentage will indicate that you are trying to move more information than your present network can support, resulting in packets being dropped. You’ve experienced packet loss during a VoIP call when someone cuts in and out, or when a video becomes choppy or glitchy.


Latency is the measure of time it takes for information to be encoded and delivered to the intended destination. When latency is high, the timing of the conversation is off, words and phrases may overlap causing users start talking over one another unintentionally.


Jitter is the variation in packet arrival time. High jitter, or high variation in delivery time, results in choppy voice calls or glitchy-sounding phone calls.